Privacy Policy
Last updated: January 21, 2026
This Privacy Policy explains how SmplTix, operated by Smpl Group Limited (Auckland, New Zealand), collects, uses, discloses and protects your personal information when you use our website and ticketing services.
We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles.
1. Who we are
“SmplTix”, “we”, “our” or “us” means SmplTix operated by Smpl Group Limited, Auckland, New Zealand.
Contact: tyla@smpltix.nz
2. Information we collect
- Name and contact details (email, phone)
- Ticket and event purchase details
- Payment-related information (processed by third-party providers)
- Communications you send to us
- Technical data such as IP address, device and browser information
SmplTix does not store full card numbers or sensitive payment credentials.
3. How we use your information
- To provide and manage ticketing services
- To process payments and refunds
- To communicate about orders, events, changes or cancellations
- To improve, secure and operate the platform
- To comply with legal, tax and accounting obligations
4. Sharing your information
We may share your information with:
- Event organisers for event administration
- Payment providers such as Stripe
- Service providers supporting our infrastructure
- Regulators or authorities where required by law
We do not sell personal information.
5. Payments
Payments are processed via PCI-compliant third-party providers. SmplTix does not directly process or store card details.
6. Overseas data storage
Some service providers may store data outside New Zealand. We take reasonable steps to ensure comparable privacy protections apply.
7. Security
We use reasonable technical and organisational measures to protect personal information. However, no internet transmission is completely secure.
8. Your rights
You may request access to or correction of your personal information by contacting tyla@smpltix.nz.
9. Retention
Personal information is retained only as long as necessary for its purpose or as required by law.
10. Third-party links
We are not responsible for external websites linked from SmplTix.
11. Updates
This Policy may be updated periodically. The effective date will be shown above.